Off Hwy 2 North (towards Sexsmith)
Turn right at the County/Shell intersection
Turn left at Elite Vac &Steam/ARW
Large Grey Building, with a dark grey roof.
9222-85th ave Clairmont AB T8x 0s9 ca
sERVING GRANDE PRAIRIE, CLAIRMONT, SEXSMITH, BEZANSON, BEAVERLODGE, GROVEDALE, HYTHE AND ALL REACHES OF NORTHERN ALBERTA AND NORTHEAST bc
Our latest updates are on our face book page, where you can also communicate with us and check out our latest innovations.
1-587-259-2929 office@commandeurmechanical.com
Off 116th/ Costco Road
Head North at Costco,
Go over the divided highway
Turn right at 84th Ave AKA TWP 723
Go past the next divided highway (hwy 2)
Turn left left at Elite Vac &Steam/ARW
Off Hwy 43 West
(coming into GP from Edmonton)
Exit right (North) at RR55 (Crossroads North Sign)
Turn right at RR60
Right at Elite Vac and Steam/ARW
9222-85th Ave, Clairmont. In the Crossroads North Industrial Park.
Conveniently located 3 minutes North of Grande Prairie, Alberta, in the Crossroads North Industrial Park, east of the County of GP Office
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Job Description
Commandeur Mechanical is looking for a true go-getter for a Service Advisor position. This is a key role in the organization, being first contact for our customers, and the face of the business.
As a Service Advisor, you will be responsible for our customer’s experience and will be the customer’s first and last point of contact. You will need to be well-versed in discussing vehicle concerns, inventory needs, technician scheduling, and customer service. From greeting vehicle owners, to explaining the repair process, our Service Advisor is a true professional who enjoys helping others.
If you want to be part of something bigger— part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you!
1.) Customer Service
Greet all customers in a timely manner with a smile, whether in person or on the phone. Ensure the next customer in line waiting is acknowledged.
Determines automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, checking vehicle maintenance records, and examining service schedules.
Maintains automotive records by recording problems and corrective actions planned.
Work with the manager and technicians to ensure work is completed in a timely manner for the customer.
Handle customer complaints and disputes in a professional manner.
Coordinate scheduling of appointments.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Pick-up and drop-off of customers when necessary – courtesy shuttle
2.) Work Order Management
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters RO into service database system.
Ensure that all work orders are invoiced when the vehicle leaves the property.
Update and post work orders daily. Ensure detailed notes are entered onto open work orders.
Develops estimates by costing materials, supplies, and labor.
Writes repair orders and maintains customer rapport and records.
Provide detailed and accurate estimates for customers. Explain estimates and expected return of vehicle, obtain customer’s approval of estimates, obtain contact information, answering questions and concerns.
Receive all parts on to work order.
Ensure payments are processed correctly and any errors are reported immediately.
3.) Parts
Order all parts required for customer work orders
Receive all parts for customer work orders, inventory and expenses.
Maintain parts room inventory levels for common products used.
Manage return of all unneeded product and follow up on credits from suppliers.
Ensure we are getting the best pricing available for the quality of product.
Parts pickup and delivery
4.) Skills, Attributes and Attitudes.
Be interested in the Vehicle repair industry as a long term career
Demonstrate good interpersonal skills and ability to deal openly, honestly and fairly.
Display commitment to the job and its responsibilities.
Be self-motivated
Exercise a good sense of responsibility.
Exercise a professional attitude to customers, management team, suppliers and other co-workers.
Demonstrate good organizational skills.
Good working knowledge of computers.
Other Requirements:
High school diploma, GED, or equivalent
2-plus years’ experience in automotive or related industry- specifically relating to job estimating, sales, invoicing, scheduling, parts receiving etc.
Strong interpersonal skills
Excellent written and verbal communication skills, ability to communicate confidently
Highly organized, attentive to details and strong analytical skills
Ability to work well under pressure in a fast paced, ever changing high-volume environment
Physically capable of lifting and moving items up to 50lbs+
Filing, organizing and planning skills
Proficient in computer software including MS office suite, and web based inventory systems, CRM software, MS Excel, MS word and MS Outlook.
Electronic scheduler
Database software
5.) Professional Development
Develop personal skills and capabilities through ongoing training as provided by the company or elsewhere, subject to company approval
Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
6.) Perform other related duties as required…
· Current, valid driver’s license, with no accidents or claims in previous 5 years.
If you Honestly believe that you have what it takes to become part of our team, we would like to hear from you!
WHAT WE OFFER:
· Competitive Health & Benefits Package (After 3 Month Probation Period)
o Life insurance o Dental care o Vacation (after 1 year) o Disability insurance o Extended health care
· The opportunity to be a part of an amazing team that wants you to excel and succeed
· This position is based on a standard work week of Monday to Friday 8:00 am to 5:00 pm. Benefits are available after 90 days probation. Commandeur Mechanical is a family based organization, and as such values a work/life balance to help increase productivity and job satisfaction.